General Account Information (FAQ)
Q: How do I setup Auto Debit payments?
A: Download and fill out the Auto Debit form below and email it to collections@premierautocredit.com. You can also fax the form to Fax (818) 201-0061
Auto Debit Form
Q: How long does it take for a payment to post to my auto loan account?
A: All payments are posted at the close of business on the business day they are received. After your payment has posted, it will be processed and appear on your account the following business day. Please allow a minimum of seven business days for your payment made by mail to be received.
Q: What if I need an extension on my loan?
A: You may call our Customer Service Department to see if you qualify at (818)-285-7176.
Please note: Extended payments will increase interest and reduce the principal more slowly over the life of your contract. As a result, your balance will not be paid off as quickly.
Only one Due Date Change can used for the entire life of the loan. No exceptions.
Payment Extensions can be used one time per calendar year and is subject to manager approval.
Q: How can I make a one-time payment?
A: You can make a one-time online payment by Logging into in to the Premier Auto Credit website and clicking on the “Click Here” button under Pay Online. Next, fill in your Customer and Bank information and follow the directions. You will need your bank account information to complete the transaction. Additional fees apply
Q: When will phone or Web payments post to my online account balance?
A: All payments received before 3 p.m. Pacific Time are posted at the close of business on the business day they are received. Payments received after 3 p.m. Pacific time, on weekends, or other non-business days such as federal holidays, will post at the close of the next business day. After your payment has posted, it will be processed and appear on your account the following business day.
Q: How shall I handle insurance policy updates?
A: Premier Auto Credit must be listed on your policy as a Lien Holder with this address: P.O. Box 421669 Atlanta, GA 30342. Please send your policy updates to notices@verifacto.com or fax to (866) 566-3336.
Q: What is the maximum insurance deductible I am allowed to have on my policy?
A: $500 is the maximum deductible with minimum 6-month policy.
Q: Do I have to continue making payments if I was involved in an accident and my insurance company says my vehicle is a Total Loss?
A: Yes, your account must be current until Premier receives the Letter of Guarantee from your insurance company please provide the following information so we can help you with your total loss process:
- Details of Accident
- Date off Loss
- Location of Unit
- Insurance Carrier
- Policy #
- Insurance claim#
- Police report #
Q: I was involved in an accident and my insurance company issued me a check to get my car repaired. The check is made payable to Premier Auto Credit (or its subsidiaries.) How do I get this check endorsed?
A: In Order to Obtain Premier’s endorsement your vehicle must be repaired and inspected by Premier Auto Credit first. If you already selected a repair shop, please have your insurance company issue the check directly to your chosen repair shop. If you have not yet selected a repair shop to repair your vehicle, please provide Premier Auto Credit with the following information in order for us to help you with the endorsement.
- Insurance / Repairs Inspection
- Details of Accident
- Date of Loss
- Location of Unit
- Insurance Carrier
- Policy #
- Insurance claim#
- Check Amount
Q: I was involved in an accident and my insurance company says my vehicle is a Total Loss. I purchased GAP coverage from the dealer.
A: If you have Premier Gap, please contact our office directly. If you have purchased another vendor such as CARCO / PRCO, you must report a gap claim with your gap provider .
Q: How do I obtain a payoff amount?
A: You can call us at (818) 285-7176 to receive your payoff information
Q: Where should I send my payoff?
A: By U.S. Mail, send to:
PREMIER AUTO CREDIT
PO BOX 10159
GLENDALE CA 91209
For Overnight delivery service, send to:
Premier Auto Credit
Attn: Payoff Department
425 E COLORADO ST STE 110
GLENDALE CA 91205-1675
Remember to write your account number on the form of payment.
Q: After I have paid off my loan, when will I get my title?
A: Titles will be released within fifteen(15) days. Electronic Titles require additional processing time by the DMV. Contact your local titling or registration authority to determine its title transfer process.
Q: After I have paid off my loan, when will I get my title?
A: Titles will be released within fifteen(15) days. Electronic Titles require additional processing time by the DMV. Contact your local titling or registration authority to determine its title transfer process.
Q:I want to sell my car, but I have an outstanding balance. How can I get my title so I can give it to the buyer?
A: The loan has to be paid in full to receive the title.
Q: I moved to a different state, how do I get a copy of my title to register my car?
A: To register vehicle to another state, contact your local DMV to send Premier Auto Credit a "Title Request Letter".
Q: How do I get a duplicate title or lien release if I've paid off my vehicle?
A: If the vehicle is paid off and the title was lost or never received, a request for or Duplicate Title must be sent to Premier Auto Credit by mail along with a $25 processing fee.
Q: Can I add or remove a name from my contract and title?
A: Names cannot be added or removed from the contract or title until the loan has been satisfied.
Q: Can I transfer my contract or lease account to another person?
A: Contracts or lease accounts cannot be transferred
Q:What should I do if I paid off my vehicle and have not received my title or lien release?
A: If the title or Lien Release has not been received, contact the Titles Dept at Premier to check the current status of Title or Lien Release
